BESA STUDIOS — RETURN & REFUND POLICY

We want you to be confident in your Besa Studios order. Please review the following policy before purchasing.

Returns

We accept return requests within 14 days of delivery.

To be eligible for a return, your item must be:

• unworn
• unwashed
• unused
• in its original condition
• returned with original tags attached, when applicable

Items that show signs of wear, washing, damage, alteration, or improper care may not be accepted.

To request a return, please contact Besa Studios with your order number and reason for the return. Returns sent without first requesting authorization may not be accepted.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Preorders & Cancellations

Items from Besa Studios drops may be sold on a preorder or made-to-order basis.

For Drop 001, the preorder window will remain open for 10 days. Production begins after the preorder window closes and final customer order quantities are submitted to our manufacturer.

Preorder cancellations may be requested at any time while the preorder window is still open.

Once the preorder period closes and production begins, preorder cancellations will no longer be accepted.

Estimated production and fulfillment timelines shown on the product page begin after the preorder window closes. These timelines are estimates and may change due to manufacturing, quality control, shipping, customs, or other unexpected delays.

If a significant delay occurs, Besa Studios will provide customers with an update whenever possible.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact Besa Studios as soon as possible.

Please include:

• your order number
• a description of the issue
• clear photographs showing the problem

If the issue is confirmed, Besa Studios will work with you to provide an appropriate replacement or refund at no additional shipping cost to you.

Exchanges

Besa Studios does not currently offer direct exchanges.

If your item qualifies for a return, you may return it and place a new order for another size or item if inventory is available.

Because some Besa Studios releases are produced based on preorder quantities, replacement sizes may not always be available after production begins.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

After a refund is issued, processing times may vary depending on your bank, card issuer, or payment provider.

Original Shipping Charges

Original shipping charges are non-refundable unless the return resulted from an error by Besa Studios or the item arrived damaged, defective, or incorrect.

Final Sale Items

Items specifically marked Final Sale on the product page are not eligible for return unless they arrive damaged, defective, or incorrect.

Return Shipping

Customers are responsible for the cost of returning eligible items unless Besa Studios made an error with the order or the item arrived damaged or defective.

Besa Studios is not responsible for return packages that are lost or damaged during return shipment. We recommend using a trackable shipping method.

Contact

For return, cancellation, refund, or order-related questions, please contact Besa Studios using the contact information provided on our website.

Include your order number whenever possible so we can assist you more quickly.